1. Who We Are
This Privacy Policy is published by pak234 ("pak234", "we", "us", "our"), the online gaming and sports betting platform accessible at pak234.best. pak234 operates as the data controller in respect of the personal information collected from players registered on the platform.
pak234 is designed specifically for players in Pakistan and all services on the platform – including casino games, sports betting, live dealer tables, crash games, and jackpot slots – are provided in Pakistani Rupees (PKR) through payment methods commonly used in Pakistan.
If you have any questions about how pak234 handles your personal data, or if you wish to exercise any of your data rights, you can contact us at support@pak234.best. Our support team responds in both English and Urdu and is available around the clock.
Scope: This Privacy Policy applies to all personal data collected through the pak234 website, mobile browser experience, customer support channels, and any other official pak234 platform or service. It does not apply to third-party websites linked from pak234 content.
2. Personal Data We Collect
pak234 collects personal data in several categories depending on the nature of your interaction with the platform. The categories and examples of specific data points are described below.
Registration and Account Data
- Full legal name
- Date of birth
- Pakistani mobile number
- Email address (where provided)
- Home city or province (optional at registration, may be required for verification)
- Username and encrypted password
Identity Verification Data
- CNIC number and CNIC scan or photograph (front and back)
- Passport or driving licence details where CNIC is unavailable
- Selfie photograph for liveness verification where required
Financial and Transaction Data
- Easypaisa or JazzCash mobile wallet number
- NayaPay or SadaPay account reference
- Bank account number for IBFT transfers
- Partial card details (last four digits only; full card numbers are never stored by pak234)
- Deposit amounts, withdrawal amounts, and transaction timestamps
- Bet history, game history, and account balance records
Technical and Usage Data
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser version
- Pages visited on pak234 and session duration
- Game sessions, including bet amounts, results, and play duration
- Login timestamps and frequency
Communications Data
- Contents of messages sent to pak234 customer support via live chat or email
- Survey responses and feedback where voluntarily provided
- Bonus opt-in records and marketing preference settings
3. How We Collect Your Data
pak234 collects personal data through three main channels:
Directly from You
The majority of the data pak234 holds about you comes directly from you – when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or opt in to a bonus or promotion. You are always aware when you are providing this data because it requires an active step on your part.
Automatically Through Technology
When you visit pak234 and browse the platform, certain technical data is collected automatically. This includes your IP address, device information, and browsing behaviour on pak234 pages. This is standard practice for all websites and is necessary for the platform to function correctly, detect fraud, and maintain security. pak234 uses cookies and similar technologies for this purpose – see Section 10 for full details.
From Third-Party Service Providers
pak234 may receive limited personal data from third-party providers as part of the services they supply. For example, payment processors confirm transaction status and may flag suspicious payment activity. Identity verification providers confirm whether the documents you submit are authentic. These providers are contractually bound to share only the minimum data necessary for their specific function.
4. Why We Use Your Personal Data
pak234 uses your personal data for the following specific purposes. We do not use data for any purpose beyond what is described here without obtaining your prior consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Identity verification (KYC) | CNIC, DOB, selfie | Legal obligation |
| Processing deposits and withdrawals | Payment method data, transaction records | Contract performance |
| Fraud prevention and security | IP address, device data, transaction patterns | Legitimate interest |
| Responsible gaming monitoring | Bet history, session data, deposit frequency | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Bonus and promotion management | Account data, bet history, opt-in records | Contract performance |
| Platform improvement and analytics | Usage data, game session data (anonymised) | Legitimate interest |
| Marketing communications (opted in) | Contact details, preferences | Consent |
5. Legal Basis for Processing
pak234 relies on four legal bases for processing personal data, as referenced in the table in Section 4:
- Contract Performance: Processing is necessary to deliver the services you signed up for – creating your account, accepting your deposits, settling your bets, and processing your withdrawals.
- Legal Obligation: pak234 is required by applicable regulations to carry out identity verification (KYC), maintain transaction records, and monitor player activity for responsible gaming and anti-money laundering purposes.
- Legitimate Interest: pak234 has a legitimate interest in keeping the platform secure, preventing fraud, and improving the product experience for all players. This processing is proportionate and does not override your rights.
- Consent: Where pak234 sends you optional marketing communications – such as promotional emails about new bonuses or game launches – this is done only where you have actively opted in. You can withdraw this consent at any time through your account settings or by contacting support.
6. Sharing Your Personal Data
pak234 does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose.
Payment Processors
When you make a deposit or withdrawal, pak234 shares the necessary transaction data with the relevant payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card issuer. These parties receive only the data needed to complete the specific transaction and are bound by their own regulatory and contractual obligations regarding data security.
Identity Verification Providers
pak234 uses specialist third-party providers to verify the authenticity of identity documents submitted during the KYC process. These providers process your verification data under strict data processing agreements and are not permitted to use it for any purpose other than the specific verification task.
Technology and Hosting Providers
pak234 uses cloud hosting, database management, and customer support software provided by reputable technology companies. These providers have access to platform data – including personal data – only in their capacity as data processors acting on pak234's instructions. They are contractually prohibited from using that data independently.
Legal and Regulatory Disclosure
pak234 may disclose personal data to law enforcement agencies, regulators, or courts where required by applicable law, a valid legal order, or to protect the rights, property, or safety of pak234, its players, or the public. pak234 will notify you of any such disclosure request unless prohibited from doing so by the relevant legal process.
pak234 does not share your personal data with advertising networks, social media platforms, or data analytics companies for targeting or profiling purposes.
7. International Data Transfers
Some of pak234's technology providers – particularly cloud infrastructure and identity verification services – may process data on servers located outside Pakistan. Where this occurs, pak234 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy.
Safeguards used by pak234 for international transfers include standard contractual clauses, data processing agreements with explicit restrictions on secondary use, and selection of providers operating in jurisdictions with recognised data protection frameworks. If you have specific concerns about where your data is processed, contact support@pak234.best for further information.
8. Data Retention
pak234 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The general principles are:
- Active accounts: All account and transaction data is retained for the lifetime of your active pak234 account.
- Closed accounts: Following account closure, pak234 retains transaction records, identity verification records, and account history for a minimum of five years to comply with anti-money laundering regulations and to resolve any disputes that arise after closure.
- Marketing data: If you withdraw consent to marketing communications, your contact details are removed from marketing lists immediately. A suppression record is retained to ensure you are not contacted again in error.
- Support communications: Customer support chat and email records are retained for two years from the date of the interaction.
- Technical logs: Server logs and security event data are retained for 12 months and then deleted or anonymised.
Once the applicable retention period expires, pak234 securely deletes or anonymises the relevant data so that it can no longer be linked to you individually.
